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Gopass card number:
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Credit available:
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Mileage in current season:
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The best offer
Arrival
Departure
Adults (12+ years )
Juniors (6-11 years )
Kids (0-5 years )
Accommodation

How can a stay be booked, what are the cancellation policies, and can the reservation be canceled or modified?

The stay can be booked OFFLINE – via the reservation department – phone: +421 44 290 13 41, e-mail: reservation@hotelfis.sk, or ONLINE – https://book.tmrhotels.com/hotel-fis and www.gopass.travel. More information about cancellation conditions can be found here: https://www.tmrhotels.com/upload/00_vop_2025/VOP_TMR_SK_okt_25.pdf

Is a deposit required upon booking and what payment methods are accepted?

Yes, payment of the full price for the booked services is required at the time of booking; in some cases, partial payment is also allowed. More info can be found here: https://www.tmrhotels.com/upload/00_vop_2025/VOP_TMR_SK_okt_25.pdf. 

How much is the local tourist tax? Is it included in the price of my stay?

The local tourist tax is not included in the accommodation rate. It is 3,50 € per person, per night for guests aged 18 and over. 

What special offers and promo codes are currently available? What benefits are included for hotel guests?

https://www.tmrhotels.com/hotel-fis/en/special-offers/Our latest special offers are available at: https://www.tmrhotels.com/hotel-fis/en/special-offers/

Complimentary ski passes and cable car tickets valid in the Jasná Nízke Tatry, Štrbské Pleso, Starý Smokovec and Tatranská Lomnica mountain resorts, as well as unlimited access to the Tatralandia and Bešeňová water parks are included in your room price. 

Is parking available at the hotel? Can I reserve a parking space? How much does parking cost?

The hotel parking lot is located directly at the hotel – on the eastern side of the hotel, short-term parking (for dropping off and loading luggage) is available at the main hotel entrance. More information about parking: https://www.tmrhotels.com/hotel-fis/en/Parking/

How can I get to the hotel?

By car: approx. 20 min from Poprad, parking directly at the hotel.

By train: nearest railway station – cog railway Štrbské Pleso, 16 min. walk from there.

By plane: Poprad Airport.

When and where does the hotel ski bus run?

Hotel FIS does not provide its own hotel skibus. However, thanks to its location, you don't even need one – the hotel is located right next to the ski resort, only about 50 m from the slopes and close to the cable car boarding station. You can easily walk to the slope without needing to use a hotel transfer.

Where is the hotel located?

Hotel FIS is located in the center of the Štrbské Pleso ski resort – opposite the ski jumps and close to the boarding station of the cable car to Solisko.

Rooms and Amenities

What room types are available, and how many guests can they accommodate?

11 room types are available, you can stay in a single room as well as in a 4-person apartment.

Is air conditioning available in the guest rooms and public areas?

There is no air conditioning in the rooms and public areas. 

Is Wi-Fi available in the guest rooms and public areas?

Yes, Wi-Fi is available in the main hotel building; there is no Wi-Fi connection in the tourist bungalows.

Is smoking permitted in the hotel or guest rooms?

The entire hotel and all rooms are non-smoking. 

Is it possible to request an extra bed or a baby cot?

Extra beds and baby cots are available in selected rooms and bungalows. Please request these when making your reservation. Extra beds are available for an additional charge, while baby cots are provided free of charge. 

Does the hotel have a children's play area (kid's corner)?

Yes, the children's corner is located near the reception.

Are pets allowed? What are the conditions?

Yes, it is possible, we gladly welcome guests with well-behaved pets. The fee for each pet is €30/night.

Does the hotel offer a laundry and ironing service?

Yes, the hotel provides this service for a fee.

Restaurant and Lobby bar

What are the opening hours of the hotel's restaurants and bars? Do I need to make a reservation?

Restaurant: 10:00 AM – 8:00 PM
Lobby bar: 10:00 AM – 8:00 PM
Moët & Chandon Terrace: 10:00 AM – 7:00 PM (weather permitting)

Reservation is not required.

When is breakfast served, how is it served, and is it included in the price of my stay?

Breakfast is included in the price of your stay. It is served daily from 7:00 am to 10:00 am as a buffet. 

When is dinner served, and how is it served?

Dinner is served daily from 6:00 pm to 9:00 pm as a buffet. It can be added when booking your stay or purchased directly at the hotel. 

Are meals available for guests with food allergies or dietary requirements?

Dinner is served daily from 5:00 pm to 9:00 pm as a buffet. It can be added when booking your stay or purchased directly at the hotel. 

Wellness and Services

Wellness Centre opening hours and entry conditions

Admission to Natural Wellness is included in the room rate for hotel guests.

Mon – Sun: 3:00 PM – 9:00 PM
Children under 12 years: 3:00 PM – 6:00 PM only accompanied by an adult.

During the winter season, Natural Wellness is open from 2:00 PM to 9:30 PM.

What pools and saunas are available?

Finnish, steam and infrared saunas, a whirlpool, and a tepidarium are available. There is no swimming pool at the hotel.

What wellness treatments does the hotel offer?

You can view the full range of treatments here: https://www.tmrhotels.com/hotel-fis/en/massages-procedures/

We recommend booking your treatment at least 24 hours in advance.