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Gopass card number:
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Credit available:
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Mileage in current season:
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The best offer
Arrival
Departure
Adults (12+ years )
Juniors (6-11 years )
Kids (0-5 years )
Accommodation

How can a stay be booked, what are the cancellation policies, and can the reservation be canceled or modified?

The stay can be booked OFFLINE – via the reservation department – phone: +421 44 290 13 39, e-mail: reservation@grandhotel.sk, or ONLINE – https://book.tmrhotels.com/grandhotel-stary-smokovec and www.gopass.travel. More information about cancellation conditions can be found here: https://www.tmrhotels.com/upload/00_vop_2025/VOP_TMR_SK_okt_25.pdf

Is a deposit required upon booking and what payment methods are accepted?

Yes, payment of the full price for the booked services is required at the time of booking; in some cases, partial payment is also allowed. More info can be found here: https://www.tmrhotels.com/upload/00_vop_2025/VOP_TMR_SK_okt_25.pdf. 

How much is the local tourist tax? Is it included in the price of my stay?

The local tourist tax is not included in the accommodation rate. It is 3,50 € per person, per night for guests aged 18 and over. 

What special offers and promo codes are currently available? What benefits are included for hotel guests?

Our latest special offers are available at: https://www.tmrhotels.com/grandhotel-stary-smokovec/en/special-offers/

Complimentary ski passes and cable car tickets valid in the Jasná Nízke Tatry, Štrbské Pleso, Starý Smokovec and Tatranská Lomnica mountain resorts, as well as unlimited access to the Tatralandia and Bešeňová water parks are included in your room price. 

Is parking available at the hotel? Can I reserve a parking space? How much does parking cost?

The hotel parking lot is located directly at the hotel, parking spaces cannot be reserved, and parking is subject to a fee for guests. More information about parking: https://www.tmrhotels.com/grandhotel-stary-smokovec/en/Parking/

How can I get to the hotel?

By car – approx. 10 min from Poprad, parking directly at the hotel,
By train – the nearest railway station is in Starý Smokovec, 5 min. walk from there or a short taxi ride, By plane – Poprad Airport.

When and where does the hotel ski bus / aquabus run?

The hotel ski bus runs every half hour from 8:30 to 11:30 and then from 12:30 to 16:30 – this may vary depending on the operation of the cable cars and the opening hours of the Tatranská Lomnica ski resort. In case of low hotel occupancy, it operates on demand. The same system applies for the return trip – from the ski resort to the hotel. The hotel ski bus runs exclusively to the Tatranská Lomnica resort.

During August 2026, a hotel aquabus will also be available for hotel guests (staying for 2 nights or more) – providing transfers to the Tatralandia and Bešeňová water parks. Advance reservation at the hotel reception is required as the number of seats is limited.

Where is the hotel located?

Grandhotel Starý Smokovec is located in the center of Starý Smokovec in the High Tatras, a few meters from the lower station of the funicular to Hrebienok.

Rooms and Amenities

What room types are available, and how many guests can they accommodate?

8 room types are available, you can stay in a single room as well as in a 4-person apartment.

Is air conditioning available in the guest rooms and public areas?

There is no air conditioning in the rooms and public areas. 

Is Wi-Fi available in the guest rooms and public areas?

Yes. Complimentary Wi-Fi is available throughout the hotel. 

Is smoking permitted in the hotel or guest rooms?

The entire hotel and all rooms are non-smoking. We offer one Deluxe IQOS Friendly room, which provides comfort for IQOS users.

Is it possible to request an extra bed or a baby cot?

Extra beds and baby cots are available in selected rooms and suites. Please request these when making your reservation. Extra beds are available for an additional charge, while baby cots are provided free of charge. 

Does the hotel have a children's play area (kid's corner)?

Yes. A children's play area is located next to the Grand Lounge.

Are pets allowed? What are the conditions?

Yes, it is possible, we gladly welcome guests with well-behaved pets. The fee for each pet is €30/night.

Does the hotel offer a laundry and ironing service?

Yes, the hotel provides this service for a fee.

Restaurant and Lobby bar

What are the opening hours of the hotel's restaurants and bars? Do I need to make a reservation?

Restaurant 12:00 - 21:30, 

Wilson Café  10:00 - 23:00, reservation is not required.

When is breakfast served, how is it served, and is it included in the price of my stay?

Breakfast is included in the price of your stay. It is served daily from 7:00 am to 10:00 am as a buffet. 

When is dinner served, and how is it served?

Dinner is served daily from 5:30 pm to 9:30 pm as a buffet. It can be added when booking your stay or purchased directly at the hotel. 

Are meals available for guests with food allergies or dietary requirements?

Dinner is served daily from 5:00 pm to 9:00 pm as a buffet. It can be added when booking your stay or purchased directly at the hotel. 

Wellness and Services

Wellness Centre opening hours and entry conditions

Sunday – Thursday:
15:00 – 21:00

Friday:
15:00 – 22:00

Saturday:
pool and massages: 12:00 – 22:00
saunas: 15:00 – 22:00

Saunas: children under 16 years old 15:00 – 18:00

What pools and saunas are available?

Available: Finnish, steam and infrared sauna, cooling pool, Kneipp path, tepidarium, relaxation pool with a water bar, and hydromassage pool.

What wellness treatments does the hotel offer?

You can view the full range of treatments here: https://www.tmrhotels.com/grandhotel-stary-smokovec/en/massages-and-treatments/

We recommend booking your treatment at least 24 hours in advance.