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Gopass card number:
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Number of points available:
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Credit available:
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Mileage in current season:
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Travel Information: Measures - COVID-19 Update

Update as of 8.2.: Stricter Covid automaton

Dear guests, it has always been and will be our top priority to offer you beautiful and unforgettable moments at our hotels and resorts. But the unfavourable situation in the field of tourism caused by the COVID-19 pandemic requires specific measures to be taken in order to ensure that facilities and establishments can still work and services can still be offered under current conditions. That is why the following of our hotels: Grandhotel Starý Smokovec, Grand Jasná, Hotel Tri Studničky and Hotel Srdiečko are going to be closed until November 2021. If the situation gets better, we will do our best to open the above mentioned hotels sooner.

The operation of other hotel establishments of ours (Grandhotel Praha, Hotel FIS, Night on Mt Lomnický štít, Hotel Rotunda, Hotel Pošta, Chalets Jasná Collection, Hotel Bešeňová, Galeria Thermal and Holiday Village Tatralandia) will depend on the pandemic development in individual regions. You will be informed about potential openings soon enough in advance. We are sincerely thankful to all clients who have been helping us to offer safe moments at our hotels by respecting all precautions and will continue to do so also in future. We are convinced that if we all behave responsibly, we will get through this together and our hotels can welcome their guests again as soon as possible. Thank you for your understanding and trust. 


Update 1.1.2021: We do not accept new hotel guests.

Dear guests, based on the latest decision of the Slovak government to tighten precautions, no new guests can be checked in at our hotels from 1st to 24th January 2021. Clients who have booked accommodation for the given period will be contacted. We will do our best to comply with their wishes.

We are sincerely thankful to all clients who have been helping us to offer safe moments at our hotels by respecting all precautions and will continue to do so also in future.

We are convinced that if we all behave responsibly, we will get through this together and can enjoy our hotels safely again as soon as possible.


Update 30.12.2020: For more comfort and safe moments.

Dear guests! Because the state authorities in Slovakia have ordered that every client who comes to our hotels and ski resorts must show a negative result of a COVID-19 test taken less than 72 hours before, we have arranged testing sites in our mountain resorts to guarantee more comfort to all of you and safe moments with us. So if you don´t manage to get tested in your place of residence or want to stay longer than for 72 hours with us, you – as one of our hotel guests can get tested for free in these testing sites. 

Considering the capacity and opening times of testing sites, please get tested at the place of your permanent residence to check in with a negative COVID-19 test. We can guarantee COVID-19 testing only from the day following after the check-in day.

The testing sites below will be at your disposal while staying with us: /free of charge/

Happy End, Jasná:  /more resort information  >>/

  • since 27.12. from 12am - 8pm (technical break from 3:30pm-4pm)
  • during the holidays 1.1.2021 and 6.1.2021, free antigen collection points will be closed

Tatranská Lomnica (next to Slovakia Hotel) and Štrbské Pleso (market place, opposite the Tatry Motion shop): /more resort information >>/

  • since 29.12.  from 9am to 6pm  (break time 1pm - 2pm)  


From 14.12.2020: We are still there for you and take care of your health and safety

The operation strategy of TMR hotels is adapted to new obligations of hotel, cable car and ski lift operators as well as clients of winter resorts related to the prevention of COVID-19. Every client who arrives at a hotel must present a negative COVID-19 test (antigen, RT-PCR) taken max. 72 hours before. We thus suggest taking the test at the place of one´s residence.

Everybody who stays in the High Tatras, in Jasná or the Liptov region for more than 72 hours can use one of local testing facilities which offer sufficient capacities. We appreciate your responsibility and thank you for respecting all regulations that help protect the health of all of us.

- testing sites in Slovakia >>

- regional information regarding precautions and testing facilities: Región Vysoké Tatry

- precautions in resorts: Vysoké Tatry

- current precautions that apply in Slovakia >>

GENERAL RULES FOR OUR GUESTS:

  • only clients with face masks covering the nose and the mouth can enter the hotel (applies also to all common hotel areas),
  • hand disinfection or disposable gloves are compulsory when entering the hotel,
  • all clients must keep at least a 2-metre distance from others in common hotel areas,
  • the wellness centre, swimming pool and saunas  are closed these days.

RESTAURANT & LOBBY BAR:

  • A hand sanitizer stand is at disposal at the hotel lobby bar entrance.

Breakfast 7:00am - 10:00am

  • Breakfast serving options: as room service or takeaway in the hotel bar, the food can be eaten in the room 

Dinner 5:30pm - 9:30 pm

  •  Room service for free for guests with half board or as takeaway in the hotel lobby bar, the food can be eaten in the room 
  • The dinner is offered as a 5-course menu and every guest can choose one of three meat dishes.

The lobby bar

  • Meals and drinks are available in the form of room service or "take away"

ROOMS & SUITES

  • There will be special CORONA KILLER packages with face masks and gloves (plus disinfectants for guests staying for 3 days) in all rooms.
  • Cleaning will be performed based on the 3* and 4* hotel standard with special focus on cleaning and disinfection of shared surfaces as well as laundry and waste carts.