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Gopass card number:
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Number of points available:
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Credit available:
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Mileage in current season:
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Travel Information: Measures - COVID-19 Update

Update from 22.4.: Hotel opening with an adapted regime

Dear clients, we are very happy to inform you that based on the announced loosening of pandemic restrictions in Slovakia, the Galeria Thermal Bešeňová hotel are going to be opened again with an adapted regime based on the current restrictions from 22.4.2021. Food and drinks will be served only in the form of room service or take away (collected by clients and consumed in rooms). All guests must present negative Covid-19 tests taken less than 72 hours before.* Please find the list of the testing sites HERE. The wellness centres will stay closed for now. Clients can use private hotel pools – 2 hours per day for a maximum of 6 people at the same time with all hygiene precautions respected. Every client must book their specific time in advance. Thank you for your loyalty. We look forward to welcoming you.

*Based on the latest decree of the Public Health Authority of the Slovak Republic, all guests are obliged to present negative COVID-19 tests taken less than 72 hours before. This obligation applies also to clients who have been vaccinated or have overcome COVID-19 and have a medical certificate not older than 180 days to prove it. Kids up to 10 years are the only exception.

Update as of 8.2.: Stricter Covid automaton

Dear guests, it has always been and will be our top priority to offer you beautiful and unforgettable moments at our hotels and resorts. But the unfavourable situation in the field of tourism caused by the COVID-19 pandemic requires specific measures to be taken in order to ensure that facilities and establishments can still work and services can still be offered under current conditions. That is why the following of our hotels: Grandhotel Starý Smokovec, Grand Jasná, Hotel Tri Studničky and Hotel Srdiečko are going to be closed until November 2021. If the situation gets better, we will do our best to open the above mentioned hotels sooner.

The operation of other hotel establishments of ours (Grandhotel Praha, Hotel FIS, Night on Mt Lomnický štít, Hotel Rotunda, Hotel Pošta, Chalets Jasná Collection, Hotel Bešeňová, Galeria Thermal and Holiday Village Tatralandia) will depend on the pandemic development in individual regions. You will be informed about potential openings soon enough in advance. We are sincerely thankful to all clients who have been helping us to offer safe moments at our hotels by respecting all precautions and will continue to do so also in future. We are convinced that if we all behave responsibly, we will get through this together and our hotels can welcome their guests again as soon as possible. Thank you for your understanding and trust. 


Update 1.1.2021: We do not accept new hotel guests.

Dear guests, based on the latest decision of the Slovak government to tighten precautions, no new guests can be checked in at our hotels from 1st to 24th January 2021. Clients who have booked accommodation for the given period will be contacted. We will do our best to comply with their wishes.

We are sincerely thankful to all clients who have been helping us to offer safe moments at our hotels by respecting all precautions and will continue to do so also in future.

We are convinced that if we all behave responsibly, we will get through this together and can enjoy our hotels safely again as soon as possible.


From 14.12.2020: We are still there for you and take care of your health and safety

The operation strategy of TMR hotels is adapted to new obligations of hotel, cable car and ski lift operators as well as clients of winter resorts related to the prevention of COVID-19. Every client who arrives at a hotel must present a negative COVID-19 test (antigen, RT-PCR) taken max. 72 hours before. We thus suggest taking the test at the place of one´s residence.

Everybody who stays in the High Tatras, in Jasná or the Liptov region for more than 72 hours can use one of local testing facilities which offer sufficient capacities. We appreciate your responsibility and thank you for respecting all regulations that help protect the health of all of us.

- testing sites in Slovakia >>

- regional information regarding precautions and testing facilities: Región Liptov

- precautions in resorts: Jasná

- current precautions that apply in Slovakia >>

GENERAL RULES FOR OUR CLIENTS:

  • Only clients with face masks covering the nose and the mouth can enter the hotel (applies also to all common hotel areas).
  • Hand disinfection or disposable gloves are compulsory when entering the hotel.
  • All clients must keep at least a 2-metre distance from others in common hotel areas.
  • The preferred payment method is by card (cash is accepted too).
  • The Bešeňová water park is temporarily closed.

GENERAL RULES FOR OUR STAFF:

  • Surfaces that our staff and clients come into direct contact with will be disinfected more frequently.
  • Members of the hotel staff will use protective equipment – face masks covering noses and mouths, as well as gloves.
  • Personal hygiene will be strictly observed by the staff, work clothes will be changed regularly.

RECEPTION – CHECK-IN/CHECK-OUT:

  • To make the check-in process at the reception faster, partial online check-in is available so that you don´t have to spend too much time in common areas.
  • We suggest that only 1 person from each family is present at the check-in/check-out process.
  • Our receptions will be protected by acrylic glass.
  • Stands with hand sanitizers will be at disposal at reception counters.
  • Keys and chips will be disinfected every time the guests leave and come.
  • The interior will be disinfected regularly.

HOTEL ROOMS:

  • Room disinfected carefully after each check-out of guests.
  • Personal contact with the reception reduced as much as possible – client´s requests will be dealt with by phone

RESTAURANT & LOBBY BAR:

  • Breakfast in the form of room service from 7:00am to 10:00am.
  • Lunch and dinner in the form of room service from Á la carte,
  • The Fresh Zone is closed due to hygiene reasons until further notice.
  • The lobby bar in the form take away is open from 10:00am to 8:00pm.