Update 15.10.2020: We are not going anywhere.
Dear clients, new precautions of the Public Health Authority of the Slovak Republic related to the COVID-19 pandemic entered into force on 15.10. and unfortunately apply to hotel establishments as well. To guarantee an effective and safe operation, the following hotels will be temporarily closed also based on the above mentioned precautions from 15.10.: Bešeňová hotel, Grandhotel Starý Smokovec and FIS hotel. However, we will be happy to welcome you to other establishments of the TMR hotels network that are still available and adapted to the latest restrictions. We will do our best to make your holiday as comfortable and safe as possible.
If you have booked any hotel that is currently not available, please contact our reservation department by email no later than 7 days prior to your scheduled arrival. We will do our best to satisfy all requests of our clients. Thank you for your understanding.
Update 12.10.2020: Preparation for new precautions
Dear clients, the latest developments regarding COVID-19 have resulted in new precautions that are coming into force based on the announcement of the Central Crisis Staff of the Slovak Republic on 15th October 2020 and apply to hotel establishments as well. If you have booked a hotel of the TMR hotels network and your order has been confirmed, please contact our reservation department by email no later than 7 days prior to your scheduled arrival. We are working hard to process all your requests so please be patient.
Please note that we are waiting for a new decree of the Public Health Authority of the Slovak Republic that shall specify more details and based on which we will adapt the conditions in our hotel establishments so that you can feel safe and comfortable with us. Thank you for your understanding.
Update 29.9.2020: Don´t worry about cancellation fees
If something unexpected happens and you have to cancel your booked holiday when cancellation fees apply, your booking can be postponed without any surcharge to another date until 30.6.2021 depending on availability.This means you won´t pay any cancellation fees and can enjoy your holiday when it suits you best. What you need to know >>
Update 16.9.2020: Important notice regarding bookings of clients from high-risk countries
Clients of TMR hotels who come from countries which are on the list of high-risk COVID-19 countries based on the restrictions of the Public Health Authority of the Slovak Republic can postpone their holidays booked until 28th September 2020 to a later date until 30th June 2021 under specific conditions.
Information about holidays with check-in dates after 28th September 2020 will be up updated depending on the changes as for the restrictions adopted by the Public Health Authority of the Slovak Republic, however, not later than 7 days prior to individual scheduled arrival dates.
Following the latest development, all units of our reservation department are extremely busy and clients´ requests are dealt with chronologically. Bookings with earlier check-in dates have higher priority. If you have already contacted our reservation department by email or by phone, please note that your issue is being solved and you will be informed about further steps as soon as possible. Repeated requests overload our reservation department unnecessarily and extend the processing time.
We appreciate your loyalty and desire for nice but safe moments with us, and thank you for your patience and understanding.