Update from 19.4. 2021: Modification of the operating hours of the reservation department.
Dear clients, after a gradual reopening of our establishments and facilities has been announced, the opening times of our reservation department are changing. The reservation department will be handling your phone calls and emails from 8:00am to 4:30pm (also at weekends and on bank holidays).Thank you.
Update from 22.4.2021: More good news - we are opening Holiday Village Tatralandia and Hotel Galeria Thermal Bešeňová.
Accommodation will be from 22.4.2021 again available again in the Hotel Galeria Thermal in the Bešeňová water park and at the Tatralandia aquapark in the Holiday Village Tatralandia. Catering will be possible exclusively in the form of delivery to the room (room service) or preparation for picking up by the client (take away) for consumption in the room. Guests must be prepared to prove themselves by a negative test on Covid-19 not older than 72 hours. Wellness centers remain closed. Clients can use the offer of private swimming in the private pools of the Hotel Galeria and in selected pools of the Tatralandia aquapark - 2 hour daily entry with an immediate capacity of max. 6 people under hygienic conditions. It is necessary to book in advance for a specific time. Thank you for your kindness and we look forward to your visit.
Update from 21.4.2021: Hotel/chalet opening with an adapted regime
Dear clients, we are very happy to inform you that based on the announced loosening of pandemic restrictions in Slovakia, the Pošta hotel/Chalets Jasná Collection/the FIS hotel are going to be opened again with an adapted regime based on the current restrictions from 21.4. Food and drinks will be served only in the form of room service or take away (collected by clients and consumed in rooms). All guests must present negative Covid-19 tests taken less than 72 hours before. The wellness centres will stay closed for now. Thank you for your loyalty. We look forward to welcoming you.
Update 15.3.2021: Modification of the operating hours of the reservation department.
Dear clients, we would like to inform you that due to the current situation, we have adjusted the operating hours of the central reservation department, which is available to you during working days monday - friday from 8am to 2pm. (8am - 12am - handling of telephone requests; 8am - 2pm - handling of e-mail requests). All inquiries sent on weekends will be processed during the working week. Thank you for your understanding.
Update 17.2.2021: Modification of the operating hours of the reservation department.
Dear clients, we would like to inform you that due to the current situation, we have adjusted the operating hours of the central reservation department, which is available to you during working days monday - friday from 8:00 to 16:30. All inquiries sent on weekends will be processed during the working week. Thank you for your understanding.
Update as of 8.2.: Stricter Covid automaton
Dear guests, it has always been and will be our top priority to offer you beautiful and unforgettable moments at our hotels and resorts. But the unfavourable situation in the field of tourism caused by the COVID-19 pandemic requires specific measures to be taken in order to ensure that facilities and establishments can still work and services can still be offered under current conditions. That is why the following of our hotels: Grandhotel Starý Smokovec, Grand Jasná, Hotel Tri Studničky and Hotel Srdiečko are going to be closed until November 2021. If the situation gets better, we will do our best to open the above mentioned hotels sooner.
The operation of other hotel establishments of ours (Grandhotel Praha, Hotel FIS, Night on Mt Lomnický štít, Hotel Rotunda, Hotel Pošta, Chalets Jasná Collection, Hotel Bešeňová, Galeria Thermal and Holiday Village Tatralandia) will depend on the pandemic development in individual regions. You will be informed about potential openings soon enough in advance. We are sincerely thankful to all clients who have been helping us to offer safe moments at our hotels by respecting all precautions and will continue to do so also in future. We are convinced that if we all behave responsibly, we will get through this together and our hotels can welcome their guests again as soon as possible. Thank you for your understanding and trust.
Update 31.1.2021: Accomodation in Green Inn Hotel, Ostravice.
Dear guests, due to the new government regulation, which comes into force on January 30, 2021, accommodation services will be available only to persons on a business trip, but without further accompaniment. They will also have to prove themselves by a written confirmation from the employer or the customer of the service. Thank you for your understanding.
Update 1.1.2021: We do not accept new hotel guests.
Dear guests, based on the latest decision of the Slovak government to tighten precautions, no new guests can be checked in at our hotels from 1st to 24th January 2021. Clients who have booked accommodation for the given period will be contacted. We will do our best to comply with their wishes.
We are sincerely thankful to all clients who have been helping us to offer safe moments at our hotels by respecting all precautions and will continue to do so also in future.
We are convinced that if we all behave responsibly, we will get through this together and can enjoy our hotels safely again as soon as possible.
Update 30.12.2020: For more comfort and safe moments.
Dear guests! Because the state authorities in Slovakia have ordered that every client who comes to our hotels and ski resorts must show a negative result of a COVID-19 test taken less than 72 hours before, we have arranged testing sites in our mountain resorts to guarantee more comfort to all of you and safe moments with us. So if you don´t manage to get tested in your place of residence or want to stay longer than for 72 hours with us, you – as one of our hotel guests can get tested for free in these testing sites.
Considering the capacity and opening times of testing sites, please get tested at the place of your permanent residence to check in with a negative COVID-19 test. We can guarantee COVID-19 testing only from the day following after the check-in day.
The testing sites below will be at your disposal while staying with us: /free of charge/
Happy End, Jasná: /more resort information >>/
Tatranská Lomnica (next to Slovakia Hotel) and Štrbské Pleso (market place, opposite the Tatry Motion shop): /more resort information >>/
Update 14.12.2020: We are still there for you and take care of your health and safety
The operation strategy of TMR hotels is adapted to new obligations of hotel, cable car and ski lift operators as well as clients of winter resorts related to the prevention of COVID-19. Every client who arrives at a hotel must present a negative COVID-19 test (antigen, RT-PCR) taken max. 72 hours before. We thus suggest taking the test at the place of one´s residence.
Everybody who stays in the High Tatras, in Jasná or the Liptov region for more than 72 hours can use one of local testing facilities which offer sufficient capacities. We appreciate your responsibility and thank you for respecting all regulations that help protect the health of all of us.
- testing sites in Slovakia >>
- regional information regarding precautions and testing facilities: Liptov Region , Tatras Region
- precautions and testing sites in resorts: Jasná, High Tatras
- current precautions that apply in Slovakia >>
Update 12.12.2020: Terrace closure
Based on the latest guidelines of the Public Health Authority of the Slovak Republic, food offered in hotels can be served only in the form of room service or take away and consumed in hotel rooms. Thank you for your understanding.
Update 25.10.2020: See you soon.
Based on the resolution of the Government of the Slovak Republic and the preventive measures taken, which restricted the movement of persons in recreational areas, we are closing the operation of the Jasná / Vysoké Tatry mountain resort. The cable cars, gastronomic facilities, shops and hotels in the mountain resort will be provisionally closed until 6 November. We are aware of the seriousness of the situation as well as the fact that we can only manage it with a common responsible approach. Let's do everything together so that we can meet again in our beautiful mountains as soon as possible. Thank you for your understanding and trust.
Update 15.10.2020: We are not going anywhere.
Dear clients, new precautions of the Public Health Authority of the Slovak Republic related to the COVID-19 pandemic entered into force on 15.10. and unfortunately apply to hotel establishments as well. To guarantee an effective and safe operation, the following hotels will be temporarily closed also based on the above mentioned precautions from 15.10.: Bešeňová hotel, Grandhotel Starý Smokovec and FIS hotel. However, we will be happy to welcome you to other establishments of the TMR hotels network that are still available and adapted to the latest restrictions. We will do our best to make your holiday as comfortable and safe as possible.
If you have booked any hotel that is currently not available, please contact our reservation department by email no later than 7 days prior to your scheduled arrival. We will do our best to satisfy all requests of our clients. Thank you for your understanding.
Update 12.10.2020: Preparation for new precautions
Dear clients, the latest developments regarding COVID-19 have resulted in new precautions that are coming into force based on the announcement of the Central Crisis Staff of the Slovak Republic on 15th October 2020 and apply to hotel establishments as well. If you have booked a hotel of the TMR hotels network and your order has been confirmed, please contact our reservation department by email no later than 7 days prior to your scheduled arrival. We are working hard to process all your requests so please be patient.
Please note that we are waiting for a new decree of the Public Health Authority of the Slovak Republic that shall specify more details and based on which we will adapt the conditions in our hotel establishments so that you can feel safe and comfortable with us. Thank you for your understanding.
Update 29.9.2020: Don´t worry about cancellation fees
If something unexpected happens and you have to cancel your booked holiday when cancellation fees apply, your booking can be postponed without any surcharge to another date until 30.6.2021 depending on availability.This means you won´t pay any cancellation fees and can enjoy your holiday when it suits you best. What you need to know >>
Update 16.9.2020: Important notice regarding bookings of clients from high-risk countries
Clients of TMR hotels who come from countries which are on the list of high-risk COVID-19 countries based on the restrictions of the Public Health Authority of the Slovak Republic can postpone their holidays booked until 28th September 2020 to a later date until 30th June 2021 under specific conditions.
Information about holidays with check-in dates after 28th September 2020 will be up updated depending on the changes as for the restrictions adopted by the Public Health Authority of the Slovak Republic, however, not later than 7 days prior to individual scheduled arrival dates.
Following the latest development, all units of our reservation department are extremely busy and clients´ requests are dealt with chronologically. Bookings with earlier check-in dates have higher priority. If you have already contacted our reservation department by email or by phone, please note that your issue is being solved and you will be informed about further steps as soon as possible. Repeated requests overload our reservation department unnecessarily and extend the processing time.
We appreciate your loyalty and desire for nice but safe moments with us, and thank you for your patience and understanding.